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Regarding Orders
Order Process |
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Please note we currently accept Paypal and Interac E-mail Transfer (for Canadian Customers Only) at this time. Paypal users must have CONFIRMED PHYSICAL SHIPPING ADDRESS.
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You can "log in" to your account or sign up for a free account. |
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Add the desired item into your shopping cart by clicking on the "Add to Cart" button. This item will be saved in your shopping cart while you browse other sections of the shop. You can either continue shopping or proceed to checkout. |
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Step 1 of 3 - Delivery Information
This is when you can confirm the shipping address and add special notes regarding your order. Please click on "Continue Checkout" button to continue. |
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Step 2 of 3 - Payment Information
You will need to check the box beside our terms and conditions agreement before checking out. You can find these terms and conditions
here. Please select a payment method at this time. It is recommended to use Paypal since it is totally secure. We will not have any access to your paypal information, you will be taken to the paypal website to complete the payment. You will also have a chance to enter your billing address if it is different from your shipping address. |
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Step 3 of 3 - Order Confirmation
This is the final step of the order process. You will be able to review all the information you have entered regarding the purchase including:
- Billing / Payment Information
- Delivery & Shipping Information
- Payment method
- Add or revise special instructions/order comments
- View the content of your shopping cart
Once all the information is correct, you can click "Confirm Order", and the transaction is officially completed. |
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A confirmation/invoice e-mail will be sent to you upon completing the order.
*PLEASE MAKE SURE TO ADD US TO YOUR ADDRESS BOOK TO AVOID MISDIRECTION TO YOUR JUNK MAILBOX! |
You will be able to view the status and order of your transaction in "My Account". |
Changing your Order |
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If you need to make any changes regarding your order, please feel free to contact us at sales [at] luxour [dot] net. Please provide the following information to help us process your order:
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Order Number |
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If payment method was PAYPAL, please provide us with the transaction number. |
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Contact information if different from the information in your LUXOUR ACADEMY profile/account. |
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Give us the detail of what needs to be changed. |
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